Requesting feedback is a selfish act. That is not the whole story, of course. But whenever you ask someone to tell you how to improve, you should allow for the possibility of being seeing as selfish. This detail is critical when it comes to the value of the feedback, and the kind of relationships that make feedback the most useful. Many organizations are realizing how feedback should play a core role in their programming. Advocates, such as Feedback Labs, help them realize this in greater clarity. When it comes to development or world-building goals, the voice of the citizen is a priority.
A post by Feedback Labs’ Megan Campbell discusses some wisdom from President Obama regarding the expanding role of feedback in development efforts. Megan argues that it takes a new level of leadership to listen and have the “willingness to admit new information“, particularly if it affects personal and programmatic assumptions. This insight tracks particularly well with the discussion we recently had with David Evans at the World Bank on the Terms of Reference Podcast (TOR141) about the impact evaluation revolution, and how that is reshaping – or completely changing – some of our long held assumptions about what works in development.