The chatbots is upon us. But they are being tasked with doing much more than helping you find a movie that you like, or answer a customer service inquiry about your car. In fact, this technological wave is making inroads in the business of charities in a real way today.
The examples are many, but to name just a few: Charity: Water made a Facebook chatbot that persuades you to donate. Mencap lets you engage and empathize with a learning disability patient. You can talk long (and become aware) with Yeshi, an Ethiopian woman who spends 2.5 hours a day getting water.
But there are also use cases with a higher potential for traction and massive adoption in developing contexts. A few possibilities:
A chatbot could provide immediate, personalized information when responding to natural or civil crises.
A chatbot can assist a person looking for shelter. This is already happening with Sheldon, the Shelter Scotland bot.Chatbots can be teachers or tutors, some kind of Socrates 2.0.